Privacy Policy

mouldhealth.org.uk is an information and enquiry website about mould, damp and health. It is part of the ISG Specialist Group, which is the data controller for personal data collected through this website.

When you submit an enquiry form we collect your name, phone number, email address, town or postcode and the message you write.

When you browse the website, analytics tools may collect technical information such as your IP address, device and browser type, pages viewed and referring website. See our Cookie Policy for details.

We use enquiry details to reply to you, to arrange surveys and quotes you ask about and to keep a record of our correspondence. We use analytics data to understand how the website is used and to improve it.

Our lawful bases are your consent (when you submit a form), our legitimate interests in running and improving the website, and taking steps at your request before entering a contract.

We do not sell your data. We use service providers to host the website, deliver form submissions and provide analytics (including Google Tag Manager). These providers process data only on our instructions or under their own terms.

Enquiry data is kept for as long as needed to deal with your request and for up to 24 months afterwards, unless a longer period is required by law. Analytics data is kept according to the retention settings of the analytics provider.

Under UK GDPR you can ask to access, correct or delete your personal data, restrict or object to its use, withdraw consent at any time and request a portable copy. To make a request, use our contact form and mark it as a data request.

You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we handle your data.

We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, so please avoid including sensitive health information in your message.

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

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